Terms of Service

Memodock is published and operated by:

Operator

Dorian Bouchard Santiago

Legal form

Sole trader (micro-entrepreneur) established in France

SIREN

915280945

Address

15 Rue du Pin d'Alep, 83260 La Crau, France

Email

support@memodock.app

Website

https://memodock.app

Publication director

Dorian Bouchard Santiago

Hosting provider

Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg

Server location

Paris, France (eu-west-3)

Memodock is a study tool. You give it learning material (a PDF, a text or Markdown file, pasted notes, photos of handwritten pages or slides, a YouTube video, or a web page) and it uses artificial intelligence to draft question-and-answer flashcards from that material. You review the drafts, keep the cards you want, write your own, and study them with spaced repetition: an algorithm (FSRS) schedules each card so that it comes back shortly before you would forget it.

One account works on the web and in the mobile apps and keeps your decks and progress in sync. If you allow it, the mobile apps can send you a daily study reminder.

Memodock helps you remember what you study. It is not a source of truth: the cards it drafts are produced by an AI model and can be wrong. See the section on AI-generated content.

The Service evolves. We add, change and occasionally remove features; the section on availability and changes explains how we handle that.

You must be at least 13 years old to use Memodock.

If you are younger than the age at which you can consent to online services on your own where you live (15 in France, up to 16 in some countries), you may only use Memodock if a parent or guardian has read these Terms and agreed to them on your behalf. That parent or guardian is responsible for your use of the Service, and any Premium purchase must be made by them.

By using the Service you confirm that you have the legal capacity to enter into this contract, or that a person who does has agreed to it for you, and that using the Service is not prohibited for you under the laws that apply to you.

Starting without an account

You can build your first deck before creating an account. That work is saved under a temporary guest profile, on your device and on our servers. Create an account within 7 days and the deck becomes yours; otherwise the guest profile and everything in it are deleted automatically.

Creating an account

To keep your decks, you create an account with an email address, a username and a password, or by signing in with Google or Apple. The information you give us must be accurate, and your email address must be one you control: we use it to verify the account, to let you reset your password and to send you the notices these Terms mention.

One person, one account. You may not create several accounts to get around the limits of the free plan, share your account with someone else, or sell or transfer it.

Keeping it secure

You are responsible for keeping your password and your devices secure, and for everything that happens under your account. If you think someone else has access to it, change your password and tell us right away.

We may sign you out, ask you to verify your email address again, or restrict an account while we investigate suspected misuse.

The free plan includes 5 AI deck generations per rolling 30-day period. Studying, writing cards by hand and editing cards are not limited. We may adjust what the free plan includes; if we reduce it, we will tell you in advance.

Premium is a paid subscription that removes the generation limit and gives access to any other feature presented as Premium when you subscribe. The exact contents and price are shown before you buy.

Premium is meant for one person studying. It is not a bulk-processing or automation service. If an account generates decks at a rate that no individual could plausibly study, or in an automated or scripted way, we may slow down or pause AI generation for that account and contact you to understand the situation. Normal study habits, however intensive, never trigger this.

Where you buy

In the iPhone app, you buy Premium from Apple through the App Store; in the Android app, from Google through Google Play. Apple or Google is then the seller: their terms of sale, payment methods, invoicing and refund policies apply, and you manage the subscription in your App Store or Google Play account.

On the web, you buy Premium directly from us. Payments are processed by Stripe through RevenueCat, our subscription platform. Your card details go to Stripe; we never see or store your full card number.

Prices and free trials

Prices are shown before you subscribe, in the currency of the store or of your billing country, taxes included where they apply.

We may offer a free trial. Its length and the price you will be charged when it ends are shown before you start it. If you do not want to be charged, cancel before the trial ends; on the App Store and Google Play, cancel at least 24 hours before it ends.

Renewal and cancellation

Premium renews automatically at the end of each billing period, monthly or yearly depending on the plan you chose, at the price in force for that plan, until you cancel. Before a yearly subscription renews, you receive a reminder in accordance with the law that applies to you.

You can cancel at any time from Settings > Subscription, which takes you to the App Store, Google Play or our web billing portal. Cancelling stops the next renewal: you keep Premium until the end of the period you have already paid for, and you are not refunded for the remainder of that period unless the law requires it.

If we change the price of your plan, we will tell you at least 30 days before the new price applies to your next renewal, and you can cancel before then. On the App Store and Google Play, a price increase may also require your explicit agreement before it applies.

If a renewal payment fails, we or the store retry it for a short period. If it keeps failing, Premium ends and your account goes back to the free plan; your decks and progress stay intact.

Right of withdrawal (web purchases)

If you live in the European Union or the United Kingdom and subscribe on the web, you have 14 days from the day you subscribe to withdraw from the contract without giving a reason. To do so, send us a clear statement by email before the 14 days are over. You can simply write: "I hereby withdraw from my Memodock Premium subscription", with your account email address and the date.

Because Premium is active as soon as you subscribe, you ask us to start providing it right away. If you then withdraw, we refund what you paid minus a proportional amount for the days you had Premium. If you withdraw during a free trial, there is nothing to refund and nothing to pay.

For purchases made through the App Store or Google Play, refund requests are handled by Apple or Google under their own policies.

It stays yours

Everything you bring to Memodock (the documents, images, notes, videos and pages you import) and everything you make in it (the cards you write or edit, and the cards the AI drafts from your material) is your content. You own it. To the extent we hold any rights in cards drafted for you, we assign them to you.

What you allow us to do with it

So that we can run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, display and process your content, including sending it to the AI and content-processing providers named in our Privacy Policy. We use this licence only to provide, secure and improve the Service for you, and it ends when you delete the content or your account, except for the copies that remain in our backups for a short time.

We do not use your content to train AI models, and we do not allow our providers to use it for that purpose.

Your content is private. It is not published, shared with other users or made searchable. We look at it only when you ask us for help with it, when we have to in order to investigate a report of abuse or a security problem, or when the law requires it.

Your responsibilities

You must have the right to import what you import. Course notes, textbooks, videos and web pages are often protected by copyright; importing them for your own private study is usually allowed, but you are the one who has to make sure of it, and you must respect the terms of the platforms you import from. Do not import material you were told not to copy, and do not import other people's personal data unless you have the right to.

Memodock is not a backup service. Keep your own copies of any source document that matters to you.

Cards are drafted by large language models operated by third-party providers, which we access through a gateway that routes each request to a model provider. The AI reads the material you import and writes questions and answers from it.

AI models make mistakes. A card can be inaccurate, incomplete, out of context, or confidently wrong, especially on technical, medical, legal or financial subjects, and formulas or special notation can be rendered imperfectly. Review every card before you rely on it, and check anything important against your original material.

Nothing generated by Memodock is professional advice. We do not promise any particular learning outcome, exam result or level of accuracy.

Do not try to make the AI produce content unrelated to your study material, harmful content, or output that circumvents our safeguards.

AI generation depends on providers we do not control. It may be slow, unavailable or degraded at times, and we may switch providers or models to keep the Service working well.

Use Memodock for what it is made for: studying. You must not:

• import or create content that is illegal, that infringes someone else's rights, or that is hateful, threatening, sexually explicit involving minors, or otherwise harmful;
• import personal data about other people that you have no right to hold, such as patient, client or student records;
• access the Service with bots, scripts, scrapers or any automated means, or use it to build datasets or train models;
• get around usage limits, quotas or safety measures, including by creating several accounts;
• probe, scan or test the vulnerability of the Service, interfere with it, or try to access accounts or data that are not yours;
• copy, modify, decompile or reverse-engineer the apps or the Service, except where the law expressly allows it;
• resell, sublicense or commercially exploit the Service or access to it;
• impersonate someone else or misrepresent who you are when contacting us.

To report content or behaviour that breaks these rules, email us. We look at every report.

If you break these rules, we may remove content, limit features, and suspend or close your account, in proportion to the seriousness of what happened. When we can, we tell you what we found and give you a chance to respond.

The Service itself (the software, the design, the texts and images we wrote, the Memodock name and logo) belongs to us or to our licensors and is protected by intellectual property law. Nothing in these Terms transfers it to you.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service, including the mobile apps, for your own study, in accordance with these Terms.

The Service is built on open-source components, including the FSRS scheduling algorithm, which remain under their own licences.

If you send us suggestions or feedback, you agree that we may use them freely, without owing you anything, to improve Memodock.

We work hard to keep Memodock available, but we do not guarantee uninterrupted access. Maintenance, updates, failures of our providers and events outside our control can cause downtime. When we plan maintenance that will noticeably affect you, we try to announce it.

We continuously improve the Service, which means adding, changing and sometimes removing features. If a change substantially reduces what Premium gives you, we will tell you at least 30 days before it takes effect; if you do not want to continue, you can end your subscription and we refund the part of the period you have paid for but not used.

If we ever have to shut Memodock down, we will give you at least 60 days' notice by email, let you retrieve your decks during that time, and refund any prepaid Premium period that runs beyond the shutdown date.

By you

You can delete your account at any time from Settings > Profile. If you have an active subscription, cancel it first so that it does not renew: deleting the account does not by itself cancel a subscription held with Apple or Google. Deletion is immediate and cannot be undone. Your decks, cards, sources and study history are erased as described in our Privacy Policy.

By us

We may suspend or close your account if you seriously or repeatedly breach these Terms, if we are required to by law, if your account is used in a way that threatens the security of the Service or of other users, or if we discontinue the Service. Except when we need to act immediately, we will tell you why and give you a reasonable chance to respond.

We may also delete a free account that has not been used for more than two years. We will email you at least 30 days beforehand so that you can keep it simply by signing in.

What happens next

When the contract ends, your right to use the Service ends with it, and your data is deleted as described in our Privacy Policy. Provisions that by their nature should outlive the contract (about your content, our intellectual property, liability and disputes) continue to apply.

If you are a consumer, you have rights under the law of the country where you live that these Terms cannot take away. Nothing here limits them.

If you live in France and pay for Premium, the legal guarantee of conformity for digital services (articles L224-25-1 and following of the French Consumer Code) applies: if Premium does not conform to what we describe, you can ask us to bring it into conformity and, if we cannot, obtain a price reduction or end the subscription.

Apart from those guarantees, and to the extent the law allows, the Service is provided as it is and as it is available. We do not guarantee that it will be error-free, that AI-generated cards will be accurate, or that using Memodock will produce any particular result.

We are liable for damage we cause you by breaching these Terms or the law, in the conditions provided by the law that applies to you.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for anything else that cannot be excluded under applicable law.

To the extent the law allows, we are not liable for indirect losses, such as lost data you could have kept a copy of, missed exams or lost earnings, nor for problems caused by things outside our reasonable control: your device or connection, third-party services, or events of force majeure. In those cases, our total liability for all claims related to the Service in any twelve-month period is limited to the higher of the amounts you paid us in that period and 100 euros.

You are responsible for the content you import and for the way you use the Service. If a third party makes a claim against us because your content or your use of the Service broke the law or these Terms, you will compensate us for the resulting loss, to the extent permitted by the law that applies to you.

We may update these Terms when the Service, the law or our business changes.

For changes that affect your rights or obligations, we will notify you by email or in the app at least 30 days before they take effect. Minor changes, such as clarifications or corrections, take effect when we publish them with a new date at the top of this page.

If you do not accept a change, stop using the Service and delete your account before the change takes effect; if you have a paid subscription and the change materially affects it, you may end it and we refund the unused part of your current period. Continuing to use the Service after a change takes effect means you accept it.

These Terms are governed by French law. If you are a consumer living in another country, you also keep the protection of the mandatory rules of that country's law.

If something goes wrong, tell us first: most problems can be fixed with an email. We aim to answer within a few working days.

If you are a consumer and we cannot resolve the problem together, you are entitled under articles L611-1 and following of the French Consumer Code to refer the dispute, free of charge, to a consumer mediator. The details of the mediator you can contact are available on request at our contact email address.

Any dispute that is not resolved amicably is brought before the competent French courts. If you are a consumer, you may bring it before the courts of the place where you live, as the law allows. Disputes with business users are brought exclusively before the courts of Toulon, France.

The mobile apps are distributed through the Apple App Store and Google Play. Their terms apply to the download and to any purchase you make in them. Apple and Google are not parties to these Terms and have no obligation to maintain or support the apps; that responsibility is ours.

If you use the iPhone app: these Terms are between you and us, not Apple. Apple is not responsible for the app or its content, for any claim about it (including product liability, consumer protection or intellectual property claims), or for its maintenance. Apple and its subsidiaries may enforce these Terms against you as a third-party beneficiary. You confirm that you are not located in a country subject to a United States government embargo or designated as a terrorist-supporting country, and that you are not on any United States government list of prohibited or restricted parties.

These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and replace any earlier version.

If a part of these Terms is found invalid or unenforceable, the rest continues to apply, and the invalid part is replaced by a valid one that comes as close as possible to its intent.

If we do not enforce a provision right away, we are not giving up the right to enforce it later.

You cannot transfer your account or this contract to anyone else. We may transfer it to a company that takes over the operation of Memodock, for example if the business is incorporated or sold; we will tell you if that happens, and your rights will not be reduced.

These Terms are written in English. Where we provide a translation, it is for convenience: if the versions differ, the English version prevails, without depriving you of the protection of the mandatory rules of the law that applies to you.

Questions about these Terms? Write to us:

Email

support@memodock.app

Address

15 Rue du Pin d'Alep, 83260 La Crau, France